A. When we place you on the system you will, like internet banking, see that your creditirs are being paid. You will have a log on and password to get onto the site. Also the fact the letters and phone calls stop will indicate something is happening. Also at any time during offfice hours you can call and get to speak to some one. We operate a call answer system. If you call and leave your number you WILL get a call back. Try not to call us on with held number as it makes it difficult. Call now for help on 05603 20 90 20